Uber says instant pay for drivers is fixed

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Uber said a technical issue that prevented its drivers from paying right away has been fixed, although some drivers say the aftermath is ongoing.

Last week and through the weekend, Uber drivers complained about not being able to use Uber’s Instant Pay feature that allows drivers to instantly withdraw their earnings.

“The problem was solved on Sunday, and the drivers were able to use the function again,” said an Uber spokesman on Monday. “We sincerely apologize for any inconvenience this may have caused our valued driver partners and we will continue to work to improve your Uber experience every day.” He said the issue affected US drivers.

Drivers who contacted this publication and complained on social media said the problem was a big deal for them.

“I really appreciate your coverage of this issue, but more attention needs to be paid to it!” Tweeted @ TheUberSensei1 of Jacksonville, Florida over the weekend about the release. “It’s not just about a technical glitch, there is also a significant impact on real people’s lives if something like this happens!”

Some Uber drivers replied to Uber Sensei – he’s Aarron Canino on whose website he’s been an Uber driver since 2015 – saying that because they couldn’t access their earnings right away, they were stranded in various places and unable to to pay the petrol for the return home. Others said they failed to pay rent or bills.

“I paid off my student loan ($ 800) Thursday and thought I’d be at Uber for groceries and gas all weekend until my paycheck next Friday,” tweeted Courtenay Woodhead of New Orleans, who goes by the name @ ReilleysMom32 is known. “I only have water at the moment because I cannot access my instant payment.”

In an interview with that publication on Monday, Woodhead said she still cannot access her weekend earnings. When she tried to withdraw on Sunday, she was told that her account had been compromised and asked to change her password. Your account was then suspended for 48 hours, which will expire on Tuesday. Since she didn’t have access to about $ 380 in revenue, she had to borrow $ 50 from a colleague – her regular job is selling – to pay her rent.

“I know people say you should be budgeting better, but not everyone is in the same situation,” she said. “I’m in sales, the commissions are varied.”

Another driver who contacted this publication, Lowetta Carroll, said the problem with Instant Pay has been going on for a while.

“We accept travel, we collect with Instant Pay and we get an error message,” she said in an email. “We are not paid for days and weeks. There are no journeys, there are no fares, we fight and fight for what we deserve. “

Carroll complained that “Driver Support is out of order” and led the problem to the Green Dot Bank, which operates the Pasadena-based GoBank, which issues a debit card for drivers.

Uber said the instant pay problem was affecting drivers for a week. The company said Green Dot handles support for drivers using GoBank’s Uber Visa Debit Card, but Uber itself handles driver support related to other instant pay and earnings issues.

Grüner Punkt has not yet returned a request for comment.

Uber launched Instant Pay in 2016 in San Francisco. The company pays its drivers every Tuesday, but the feature allows them to cash out their earnings instantly. Their Uber accounts are tied to GoBank and other debit cards, which they can instantly send their payments to up to five times a day, says Uber on its website.

The most recently reported valuation of the San Francisco-based ride-hailing startup is $ 72 billion after Toyota announced last month it would invest $ 500 million in Uber to step up its self-driving vehicle efforts.

Staff writer Jason Green contributed to this report.

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