SEDCO introduces a new 24/7 instant card issuance self-service kiosk

Dubai, United Arab Emirates – SEDCO, a global leader in store digital transformation solutions, introduces its latest CONSULTA self-service kiosk®130 with advanced features for banks and other sectors supporting multiple card issuers. The machine can onboard customers, scan and record any type of required KYC data, and then instantly print and issue debit, credit or prepaid cards, driver’s or car licenses, and loyalty cards.

The new CONSULTA®130 kiosk is part of SEDCO CONSULTA® Kiosk Series. It has an elegant design and fits into smaller spaces while retaining key features like virtual assistance where customers can reach service agents via video call 24/7. The machine is particularly suitable for time-consuming services such as opening an account, changing money and issuing checks. With an ADA-compliant design, CONSULTA® Series offer wheelchair users equal access.

Speaking of the new self-service machine, Majdi Shawish, CEO of SEDCO, commented: “We are committed to offering all of our customers a universal digital store solution. We have listened to their requirements and are now able to deliver a product that supports all of their needs. By offering innovative self-service solutions, banks, public institutions and other types of businesses can automate and improve the customer experience anywhere, anytime.

These multifunction kiosks can support many types of card printing devices and serve business customers not only in our traditionally served sector, banking, but we are now able to support customers in other business sectors such as healthcare, government, local authorities, utilities and police, Insurance companies or any institution that is currently required to issue physical cards to their customers. As self-service solutions become more popular in different sectors, this type of service is no longer an option but a necessity to provide the best customer experience,” added Mr. Shawish, CEO of SEDCO.

SEDCO’s digital transformation solutions help clients transition from providing an eight-hour service center to 24/7 self-service zones. Self-service kiosks can be located in the branch or deployed in shopping malls, airports and other public places for easy and convenient access to services. For example, the kiosks’ extensive support features enable banking customers to open new accounts, apply for new services, deposit checks, print checkbooks, apply for credit, pay bills, conduct video banking sessions and much more. The kiosks can be tailored to business needs. They can be updated later to align with the digital transformation roadmap.

SEDCO’s self-service solution provides detailed reports on machine performance, revenue per transaction, customer traffic, service demand, inventory and cash management reports, and many other reports through its Business Intelligence (BI) tools. The solution also shows customers targeted advertising based on their interests and profiles, increasing cross-selling opportunities. Additionally, the self-service solution can be integrated with SEDCO’s advanced queue management system to enable intelligent routing, directing customers to the correct service channel based on service type and staff or machine availability.

SEDCO has extensive experience in providing automated, multifunctional, one-stop self-service solutions for the financial sector, including banks and insurance companies, alongside other sectors such as telecommunications, government organizations and utilities. The new series of self-service kiosks is another step forward to improve the omnichannel experience for customers.

© Press Release 2022

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